Supporting franchises with improved access to information cover image
18 May 2021

Supporting franchises with improved access to information


We have updated our information to make it easier for franchisors and franchisees, including prospective franchisors and franchisees, to access information and support.

Are you interested in buying a franchise? Or maybe you’re a current franchisee looking for more information on your legal obligations or help resolving a dispute?    

Following the Parliamentary Joint Committee on Corporations and Financial Services ‘Fairness in Franchising’ report, we have expanded our online support and resources to help you understand the risks and benefits of franchising and help you meet your legal obligations.

The report found that people lack pre-education and access to advice before getting into franchising. Many prospective franchisees have not undertaken research or sought legal, accounting or business advice before signing into franchise agreements. We know that franchisees who participated in pre-entry training tend to have better relationships with their franchisor and be more successful in business.

How will the updated information help you?

The updated information will help you to:

  • understand risks and rewards to decide if franchising is right for you

  • get all the facts and ask the right questions before signing the franchising agreement

  • access government support available for franchisees, including support for managing disputes, government websites that provide information about running a business and how to exit a business

  • find resources and training including free online Pre-Entry Franchise Education course

  • know your rights and obligations as an employer keep up-to-date with new changes for the franchising sector

The updated information is part of the government’s commitment to increase need for transparency and accountability, protection and education and awareness to make franchising fairer.

We have designed the information with franchising stakeholders to streamline access to education and support. We will be adding more information once franchising code amendments have been made and come into effect later this year. 


For more information visit